Refund & Cancellation Policy

Purpose of This Policy

This Refund & Cancellation Policy explains how cancellation, postponement, refund and booking-change requests may be handled by Shubhaarambh Event and Catering Pvt. Ltd.

The final terms applicable to an event will depend on the quotation, booking confirmation or written agreement accepted by the customer.

When a Booking Becomes Confirmed

An enquiry or quotation does not create a confirmed booking. A booking becomes confirmed only when the service scope is agreed, required documents or approvals are completed, the applicable advance is received and written confirmation is issued.

Cancellation by the Customer

Customers who wish to cancel an event should send a written cancellation request as early as possible.

The cancellation outcome may depend on the event date, advance amount, preparation already completed, supplier commitments, purchased materials, staff arrangements, venue coordination and the terms mentioned in the booking agreement.

Advance Payment and Refund Eligibility

Advance payments may be used to reserve dates, arrange staff, coordinate suppliers, purchase materials, plan menus and begin preparation.

Refund eligibility will be assessed according to the applicable quotation or booking agreement and the costs already incurred for the event.

Cancellation Charges

Where applicable, cancellation charges may relate to work completed, supplier commitments, venue arrangements, purchased ingredients, décor materials, equipment, staffing, travel and the time remaining before the event.

Any applicable charges or deductions will be communicated according to the agreed booking terms.

Postponement or Rescheduling

Customers may request to postpone or reschedule an event by contacting the team in writing.

A new date will be subject to availability of the team, venue, suppliers, equipment, staff and other event partners.

Rescheduling may involve changes to pricing, logistics, menu, accommodation, travel, décor and supplier costs.

Changes to Guest Count or Services

Changes to guest count, menu, venue, décor, event timing or selected services may change the total price and preparation requirements.

Customers should communicate changes as early as possible. Late changes may not always be possible because of supplier, staffing, venue or preparation limitations.

Cancellation by Shubhaarambh

In exceptional circumstances, Shubhaarambh may be unable to provide part or all of the agreed services because of serious operational problems, supplier failure, venue restrictions, government orders, public emergencies or other circumstances beyond reasonable control.

In such a situation, the company will communicate with the customer and discuss available alternatives according to the booking agreement.

Unforeseen Circumstances

Weather conditions, natural events, transport disruption, power failure, public emergencies, government restrictions, venue issues or other unexpected events may affect an event.

The company will make reasonable efforts to support the customer and identify a practical solution. Additional costs may apply where extra arrangements are required.

Refund Processing

Where a refund is approved, it will be processed using the payment method or bank details confirmed by the customer.

Processing time may depend on internal verification, banking systems, payment providers and completion of cancellation formalities.

Non-Refundable or Third-Party Costs

Amounts already paid to venues, suppliers, decorators, entertainers, transport providers or other third parties may be subject to their own cancellation and refund terms.

Such amounts may not be refundable if they have already been committed, purchased or spent for the event.

How to Request Cancellation

Send your cancellation or postponement request through the contact details below. Include your name, event date, booking reference, event location and reason for the request.

A cancellation request will be reviewed after the booking and payment details are verified.

Customer Responsibilities

• Provide accurate event and contact information.
• Review the quotation and booking terms carefully.
• Share changes as early as possible.
• Pay invoices according to the agreed schedule.
• Inform the team about allergies and special requirements.
• Keep records of approved quotations and payment receipts.

Policy Updates

Shubhaarambh may update this policy when its business process, services or legal requirements change.

The latest version will be published on this page with the updated date. The terms applicable to a confirmed booking will remain subject to the accepted quotation or agreement.